1. Free website tools
OceanofTools keeps its standard online tools available free to regular users. When no payment has been collected, there is no purchase price to refund.
2. What a Business Supporter payment is
Businesses, teams and other users may optionally make a one-time or recurring support payment. Successful eligible payments activate clearly described supporter benefits for the period associated with the selected amount, such as offline-compatible tools, no ads while signed in, selected beta access and extended access on supported tools.
Support payments are not charitable donations; they are optional payments associated with the supporter benefits shown before checkout.
3. Recurring support and cancellation
Recurring support is optional. Before authorization, OceanofTools displays the amount and renewal interval. You may cancel future renewals from the supporter management page when available or by contacting us if account cancellation is not working. A cancellation normally stops future billing and does not automatically reverse a payment that has already completed or remove already-earned supporter time.
4. Refund requests
Because supporter benefits are digital and can be activated shortly after a successful payment, completed payments are generally non-refundable once the relevant digital access has been delivered or substantially used, except where required by applicable law or where we agree that a technical or billing error justifies a refund.
We will review reasonable requests involving duplicate charges, an incorrect amount, a payment processed after a confirmed cancellation should already have taken effect, or a material failure to provide the described supporter access.
5. Duplicate or incorrect charges
If you believe OceanofTools charged you more than once or charged an incorrect amount, contact us promptly with the transaction date, amount and a non-sensitive payment reference. Do not email a complete card number, UPI PIN, CVV, banking password or one-time password.
6. Failed, pending and reversed payments
A failed or pending payment does not guarantee supporter activation. If your bank or payment provider later reverses, refunds or marks a payment as unsuccessful, the related supporter entitlement may be corrected or withdrawn. If money was debited but the website did not activate access, contact us with the provider payment reference so the transaction can be checked.
7. Offline access after cancellation or refund
The installed offline package uses a shorter signed authorization, normally up to 30 days. Cancellation of future renewals does not normally end already-earned supporter time. A refund, charge reversal, expired entitlement or security action can prevent a later offline authorization refresh, and the app may require internet access to verify current status.
8. Advertising is separate
Purchases made from a third-party advertiser are transactions with that advertiser or seller, not with OceanofTools. Their return and refund policies apply to those purchases.
9. How to request a review
Email contact@oceanoftools.in with the account email, transaction date, amount, payment reference and a short explanation. We may request additional non-sensitive information needed to identify the transaction.